From Joe Hardenbrook in his blog, Mr. Library Dude ("I'm a librarian. I'm a dude. Mr. Library Dude. Blogging about libraries, technology & teaching.") -- he writes about a MOOC taught by Michael Stephens and specifically that module that discussed a "kindness audit" --
Examining Library Spaces through a “Kindness Audit”
October 17, 2013
Have you ever considered doing a “kindness audit” at your library?
Old signage: Outdated terminology such as “bibliographic instruction.” Art slides have been removed from the library.
In the HyperlibMOOC class, Michael Stephens discusses the concept of a “kindness audit” – look at your library space and examine how kind it is for your patrons.
- Is the signage positive?
- Are your service desks welcoming?
- Can users find their way easily?
- What obstacles do your users encounter?
I did a walk through of my library and tried to experience it from someone who has never set foot in the doors.
First a little bit about my library:
Article continues at link (with photos).
It's worth walking around your library facility and very purposefully looking at it with fresh eyes -- particularly if you're very familiar with the space; after a while you can get inured to the messages your facility sends to your customers.